Once we have confirmed your party, we will email you our contract, specific for your event.
Deposit payment information will be included on the contract and confirmation email.
Please do not submit your deposit until you have received our entertainment agreement/contract.
*The deposit is non-refundable.
*We accept Debit and credit cards through Venmo, PayPal, and the Cash App.
*Personal checks will be accepted for the deposit only. Payable to Wild West Pony Parties.
*All contracts and deposits must be received within 5 business days from booking your event and receiving our contract.
*If the deposit and contract are not received within the 5 business days the event will be cancelled.
*The deposit is applied to the final balance thus reducing the total due.
We DO NOT accept PERSONAL CHECKS for the final payment, only the deposit.
We accept the following for the final payment:
Cash, Venmo, PayPal and the Cash App.
If you do pay the deposit online, please remember to email or mail us your signed and completed contract.
Per our insurance carrier, we cannot perform our services without a signed/executed contract.
Payment is due upon our arrival, the day of the event.
If you need to cancel or reschedule, we must be advised in writing (email), no less than 24 hours prior to your start time. If we arrive at your event and you decide to cancel or reschedule once we are there, during the event, etc, the full payment is due. In the event of weather related cancellation or rescheduling, we will do our best to accommodate a future date. We cannot guarantee dates until the event the booked.
ICE/Severe weather: If the roads are covered in ice, snow or there are severe storms, we will call to discuss options with you. Your deposit will be applied towards a future event with us.
Payment is due when we arrive at the event. Our Staff is not able to setup until payment has been made. If we must wait for the payment, the time will be deducted from your event time.
Please note that once the contract is executed, we cannot reduce your party fee. You may add to your party at any time, extra pony, add the zoo, etc. If you should choose to reduce your event after your event is booked you will be responsible for the original contracted fee.